Very poor service at our branch. Watched Receptionist ignore phone ringing while she was doing something on computer. Despite requesting medication, it's usually more than a week until its ready or they fail to tell you they have non in stock and when you enquire if medication is ready they then tell you know but if I travel 15 mile to another branch they have some. Constantly asking for correct receipt to be emailed so ican forward on to insurance, just emailing me a cost receipt without name of pet or what I'm paying for isn't going to be enough for insurance. Not happy at all with this branch, mainly its the Reception team at fault. They don't seem to do a lot and obviously don't want to answer the phone if they have something more important to do that obviously can't wait the time of a phone call. I ordered online as advised to do with prescriptions but then Reception can't find my orders. Don't know what is going wrong with this Reception team but I'm always chasing things up and never had all this chaos at my previous vets. They seem to make a simple job very hard and I feel I'm always badgering them.
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