For all of the people on here that get nowhere with Animal trusts complaints.Get a copy of you full notes from Animal trust. Complain in the animal trust email and not the online complaints portal as you will not have a copy which you will need as evidence in your sent box.Then contact the RCVS, google them and find the complaints about a Vet category. Send the lot mentioned above to the RCVS detailing the issues and no complaint replied to (you won't get one from Animal trust).Work with the case advisor you get at the RCVS and even if your case does not get taken to the final stages of a hearing, it will be on file and the Vets record forever if deserving. Animal trust have some great staff and some really bad ones that deserve whatever they get for being purposely negligent, cliquey, doing tests with no treatment for money etc and drawing out an illness for continued sales. If people did this more often and held them accountable, they just might think before they do what they do.
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