Back in may I took my 15 year old cat for an end of life consultation at the Bolton animal trust. There was absolutely no compassion or sympathy from any of the staff. When called through to the consultation room the vet we saw left the door open and very loudly came out with ‘so you want to put your cat to sleep’ whilst other people were in walking past the room. Both myself and my mum were disgusted with how the vet acted, especially since this was the first time either of us were going through this experience. The vet seemed to care more about how much it would cost for us to have our cat put to sleep than us being upset. We were told it was £250 to keep her ashes, we then asked for a paw print and was told it was an additional cost for them to do that which I was completely baffled by. Once the vet had taken out to the back room we were just left stood waiting for him to comeback. And when he did he manhandled our cat and trapped her tail in the cat carrier. After he had administered the medication to help her go to sleep, he check to see if she had passed, never once apologised or showed any from of sympathy towards myself or my mum. After 5 minutes of her passing we were told they were closing and that our cat would be placed with other pets to be cremated. There was absolutely no compassion from this place! And I will never be coming back here again they should be disgusted with the way they treat their clients that come through the doors!
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