Awful experience of having my beloved staffy pts at Bolton Animal Trust. Unfortunately I had a cold unfeeling and uncaring vet who claimed my baby was clearly a welfare case who should be pts or hospitalised, before he knew anything about her. I was questioned "what had I done about her condition - I felt I was being interrogated! I had rang earlier to request she be pts - she was almost 17 years old, thin and frail and no amount of medical intervention was going to make a 17 year old dog into a bouncing puppy again, she had been with us since she was 6 weeks old. I made an appointment as late as poss in opening hrs and was there 10 mins early at 5.50pm. We knew she was on borrowed time and we knew the decision would have to be made at some point to let her go. Yesterday was that day, she deteriorated and was struggling to walk and had bad diarrhoea and we had already made the decision so had no intentions of expecting any form of trying to prolong her life - we went for one reason - to bring her peace. I went in opening hours and was told over the phone it would £65 because its weekend. At this point I wasnt aware of the actual opening times of the surgery. When I got there after the vets "opinion", that I might add has made my grief worse as I now feel guilty that she had got old and frail and all can hear in my head over and over again is "welfare case", he said it would be £85 to pts - I challenged this as I was told £65 over the phone - he said 65 for the consultation and 20 to pts, in my head I thought consultations were free but did not wish to argue. He then took her into another room wrapped in the blanket we had brought her in - to put a canula in. ( he instructed us to wrap her in the blanket) Brought her back under one arm like a sack, minus blanket, and dumped her on the table, left the room and came back with blanket and two syringes. Said nothing to us and proceeded to put her to sleep whilst I held her, i felt her go and was heartbroken ....he listened to her heart and said "Cleo had passed away peacefully, sorry for your loss, i must dash i have an emergency thank you for your understanding. He never looked at us once and just before he rushed off and left the room - Cleo passed more diarrhoea - he pointed to the sink and left us to clean her up. His so called emergency was being carried out in the waiting room that we walked through and could hear him clearly calling someone elses beloved pet "morbidly obese and should be pts" - much to the dismay of the poor owner who defended herself. Meanwhile I am at the desk to pay for this awful service to be told it was £150....thats 3 different prices i had been given!!! I had borrowed the £65 and had 20 on me so I was ok with that, yet....i questioned this amount and also reminded them of the not for profit and FREE consultations - to be told well it is weekend - BUT YOU ARE OPEN 7 days a week until 6.30pm SO IT IS NOT OUT OF HOURS - so why the extra cost of a consultation fee of which i still owe?? i would also like to add that You really need to teach your chosen vets some empathy for your clients as we love our pets dearly, and perhaps make it clear what your actual costs are as this has really upset me and I will never use you again.
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