Animal Trust Bolton . Horrified !! Waited 1 1/2 hours for my emergency appointment and told I had not responded when called . Not true ! Seen by vet Julia Popescu who was frankly passive aggressive , rude and arrogant . She would not allow me to give any history , said “ put IT there and pointed to the scales . She was very stern and cold despite the end result being euthanasia . Im devastated at losing my little friend , and traumatised by the way we were treated . I will never use this company again and have since found another vet who has humility and patience . I strongly advise Animal Trust to provide their staff with training in basic communication skills and empathy !!
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