animaltrust.org.uk

Worst experience of my life it’s a long one

So i don’t even know where to start. It’s going to be a long one but I am so angry and don’t know where else to turn to just don’t want this happening to anyone else, and be in the same position we’ve been for this past week. We’ve had the week from hell after visiting animal trust In Birkenhead on Monday 12th feb. Our youngest cat Loki who’s 18 months old a week before our trip to the vets he was very lethargic, acting out of character, slept for one whole week barely moved, wasn’t eating his food much or entertaining his toys whatsoever, so after a week of worrying hoping he’d perk up and was just abit under the weather, there was no signs of anything changing so we took him to animal trust. Explained about how he had been the week previous and also explained how this bloody cat eats absolutely anything and everything so could it possibly be a intestinal blockage or something.So anyway we take him to birkenhead animal trust and while we are there the vet doesn’t listen to a thing I say about the eating of hair and is very adamant that In the worst case scenario that it was lymphoma in his abdomen/stomach. And was saying he could feel something abnormal in his stomach. He also weighed him and said he was 2.9kg now we knew he had lost abit of weight but we didn’t think it was that much so we were panicking then even more, We kept trying to ask what the other possibilities could be as he is still young and has been relatively healthy since birth and it was just this week that we had noticed any issues. the vet wasn’t open to listening to any other possible causes and kept jumping straight to ‘worst case scenario’ now while I understand that they have to make sure they explore all options, he really wasn’t allowing us to explore any other options and again kept jumping back to the worst case?! So instead of doing his blood tests there and then which would have taken five minutes they booked him in for, sedation an ultrasound, biopsy, and a full blood test to all be done at the same time. So we were fine with that, came out of the room and before the person at reception would let us leave they made us pay just over £500 for the appointment, asked if it could be paid on Thursday or at least a deposit or something cause how can you pull that much money out of nowhere? and didn’t tell us anything about a cancellation policy or whatever it’s called. So us coming home on Monday we’re sick to the stomach worrying about our baby. We jumped onto Google to check the reviews long story short they were rubbish didn’t trust our baby going there anymore especially under the circumstances. Had to fight to get a refund as they didn’t even tell us about this policy so we found a vets in heswall, the reviews were absolutely amazing so we thought we’d sign up with them and get him an appointment today we took him in at 9.30am they weighed him, he weighed 3.86kgHE DID NOT PUT THIS WEIGHT BACK ON IN THREE DAYS animal trusts scales were way out. The new vets also checked his stomach and was looking at us and just basically said along the lines of what am I supposed to be feeling for in his stomach, took his temp that was normal, checked his heart was all normal and took him back to get his bloods done. We had the results BY 1.30??? Why animal trust couldn’t just do that in the first place is BEYOND MEE!!! Had us go through dayss of worrying sick about him to turn out he’s absolutely fine and the reason he’s probably lost abit of weight is cause his brothers a greedy bugger and eats all his food in the night when we’re sleeping and when we’re out😩 MORAL OF THE STORY DO NOT GO TO ANIMAL TRUST IN BIRKENHEAD.

Date of experience: Feb 18, 2023