my dog was unwell over the weekend so i checked there website saw they had all the equipment rang and the receptionist was more interested whether she was registered and would not see her lucky enough i had registered her whilst i was waiting for them to open and midafternoon it showed online it had gone through so i rang back and got an emergency appointment on the monday evening the dog was checked visually temp checked and an injection given and was told to bring her back if she did not improve the next day i rang told them told reception she was still unwell and given an appointment for thursday that night she was really poorly so i looked for an emergency vet and animal trust have one in elesmere port i rang them and they told me i would have to pay an out of hours fee £130 i said fine so i took her they did an ultrasound and told me she had a biological infection in her womb and needed an emergency hysterectomy and they needed the pre op money then around £550 and the op would cost £1100 not sure if that was on top of the pre op and it needed to be paid before the op i agreed and left her there thinking she would be ok but at 5am i got a call asking me if she could be put to sleep i said no and went there but the place was shut up with no lights on, i got through to the vet on the phone and she told me she had a heart attack, the money they had not spent was refunded.i am looking to make a complaint but that seems to be easier said than done
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