Called about unwell bunny 4.51pm Call handler said to bring him for an emergency appointment at 5.00pm. We live approx 15 mins away, however rushed to get there. Sat waiting until 6.00pm when asked the receptionist how long she was not helpful at all. In fact fobbed us off and said can’t say how long. Fair enough was an emergency appointment, but was given a time- waiting a-bit was expected. 1hr 20 mins later asked again and was told the appointment was booked in at 6.00pm not 5.00pm-sorry about that. Spent over 1hr 30 mins waiting with a sick bunny and young child still they could not say how much longer despite accepting appointment time error. There seemed to be plenty of vets calling in different customers. Some boosters/routine checks up. At least 10 people went in whilst we were sat with our very poorly bunny. Was told there is only 1 emergency vet and loads of other vets and hence long wait. Firstly they give us the wrong time rather than ask another vet to have a look at him…tell us we’re unable to say much more waiting time so we left and went elsewhere. In that time our bunny deteriorated Shame on you receptionist.
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