My dog needed some meds, Shrewsbury AT charged £159.50. I objected but they were implacable, I said I'd take half of them but no that couldn't be done either without a new prescription 'which will take a while' - on account of a family emergency at home I couldn't wait. They also patronised me by telling me that they couldn't let me walk out without payment. Did they think I was about to run out the door? I then discovered that I could buy the same meds online from AniMed for £93.09, so they are charging an additional £66.41 - or, 72% - more than AniMed. I requested a partial refund, which was flatly refused. As a result I have transferred my dogs and cat to another vet in Shrewsbury. As I was at the other vet this morning, they called my wife to confirm the transfer, but she told them she couldn't discuss the matter on account of the same ongoing emergency. So they promptly called back, my daughter took the call and told them what was happening but they weren't interested, again the language was somewhat unsympathetic to the situation, it has ended up with daughter transferring her dogs to the other provider also. AT used to be excellent but their med prices are very high. I don't know what's happening there... When I (and then, my daughter) told them that we were transferring they told us that we were welcome to go wherever we want. They don't care about losing custom, and their med prices are very high. Shop around, there are cheaper med providers out there, and other vets who will value your custom.
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