Absolutely awful.I signed up with Animal Trust to a payment plan 3 weeks ago. I’ve never received details of the extras I get with that.Tried booking non-urgent appointment. Was on hold one hour and 34 minutes and they never answered. Gave up, rang emergency line & they said their non emergency number was down. Tried ringing today. After 2 hours and 10 minutes on hold - they put the phone down. They don’t even have a call queuing system. Answer me; why am I paying for a health plan that doesn’t exist? I can’t log in online and need to speak to them about that. The worse non existent service EVER. DO NOT SIGN UP TO ANIMAL TRUST
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