I paid for my cat to have dental surgery IN FULL. She was taken in on the day of supposed surgery then kept overnight as the day she was booked in they couldn’t do it. The next day she was given half the procedure and sent home. Rebooked in a month later to finish the procedure only to be told I had to pay for the surgery again! Have raised with complaints team and following procedures to take legal action as it was not stated at all that the cost would double or the treatment would be done in two halves. They claim to be not for profit but are extorting people who love their pets. The only response I got from Elle the vet was “sorry for the confusion” an offer to do the surgery at half the price. If this was the case it should of been half price originally for the first half of the procedure then the other half paid on the second half of the procedure. Daylight robbery and my cat has to suffer whilst the legalities are taken care of. Disgusting.
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