DONT USE THE BIRKENHEAD OR ELSEMEREPORT BRANCH RECEPTION STAFF ARE NOW QUALIFIED TO GIVE ADVICE ON ON ANIMALS AND DIAGNOSE AND TREATMENT PLANS OVER THE PHONE…. THE ADVICE WE WAS GIVEN WE ASSUMED WAS COMING FROM A VET OR FROM SOMEONE WITH EXPERIENCE IN THIS FIELD AS THE RECEPTIONIST WAS VERY CONFIDENT WHEN TALKING TO US… UTIMATLY THE ADVICE WE WAS GIVEN ENDED UP PROVING FATAL TO OUR 5 MONTH OLD PUP….DEALING WITHE MANAGER OF THESE SITES PHILL MCGUNIGALL WAS ANOTHER BAD EXPERIENCE NO COMPASSION FROM HIM WHO HAS MORE EXPERIENCE LYING BEING DISHONEST AND A PERSON OF VERY LITTLE KNOWLEDGE IN THE FIELD HE WORKS IN…I WOULD ADVISE ANYONE TO AVOID USING ANY ANIMAL TRUST….I PERSONALLY HAVE RECORDINGS OF PHONE CONVERSATIONS WERE HE CLEARLY ADMITS LIABILITY BY STATING THE RECEPTIONIST WHO ADVISED US HAS NOW BEEN SACKED WHICH I FEEL HE SAID TO TRY GET ME OF HIS BACK… PHILL MCGUNIGALL IS NOT A TRUSTWORTHY PERSON NEITHER ARE THE STAFF WE DELT WITH… ALL YOU HAVE TO DO IS READ THE REVIEWS PEOPLE HAVE LEFT ON ALL PLATFORMS RELEVANT TO THIS BUSINESSES AND YOU CSN CLEARLY SEE HOW POORLY RUN BY MANGERS LIKE PHILL ARE
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