animaltrust.org.uk

PLEASE AVOID AT ALL COSTS!!

** PLEASE ANYONE DO NOT TAKE YOUR PET TO ANIMAL TRUST - DEWSBURY**Unable to give 0 stars!!! I took my cat in on Tuesday due to him not eating anything and been very week and barely moving and his breathing seemed abnormal. The vet basically didn't know what to do at first and was asking me what I'd like them to do.... when they should be the ones who are advising after I've told them the symptoms, they also never had a stethoscope to even check his breathing like usually vets do..They then just gave him an injection for pain relief and then let him go and said see how he gets on.He then deteriated massively Tuesday night so I took him back in and basically demanded to have him hospitalised because he couldn't walk nor eat or drink and was practically gasping for breath and they weren't doing anything about it.They then took him in and just kept him on a drip all day and then released him to me and said 'oh his breathings very heavy as he's just stressed'Then I took him back yesterday to have another day of hospital because it was getting worse, the vet STILL didn't know what to do with him so I said after the 3rd time of stating - he's struggling with his breathing, like he needs to be checked for this, I even have videos of dates and times on my phone that I had to get myself over the vet not listening or seeming to take note.So they suggested an ultra sound scan (god knows why) for his stomach to then notice there is LOTS of fluid in his lungs after the scan - they then said I could either take him home (WOW I know) or take him to an emergency vets for overnight stay if I can't monitor his breathing, which of course I chose due to his breathing.To then just get to another out of hours vets to be told 'he's critical', and they've had to place him in an oxygen tank straight away and that he should of been in there from the get go and should of had X-rays etc as it was clear he was gasping for air, and had been for 3 days at home whilst I was trying to get the vet at animal trust to listen to me and take it seriously.I'm actually mortified at the fact my cat wasn't so bad a few days ago to now find out due to him not getting the care he needed, he's now critical and the fact NO ONE advised this to me or seemed to even notice or care at this practice.The other vet was absolutely appalled herself. I'm Honestly heart broken but I just cannot stress enough how much of a worse nightmare it has been dealing with the vets at Animal Trust and I will do all I can to make sure EVERYONES knows not to use that place again.This will be getting investigated and with a formal complaint. I have told my insurance company to hold of making any payments. I'm not paying almost £1500 for the inadequate care he received. This practice needs looking into. SERIOUSLY!!

Date of experience: Sep 22, 2022