animaltrust.org.uk

Animal Trust Bolton Rubbish Service

Absolutely appalling service for the Bolton Animal Trust practice, which I was still registered with despite not using for two years.I tried to ring out of hours and had to wait more than 20 minutes on the phone in a queue and still no-one answered, I actually drove there with my mobile connected to Bluetooth, arrived and still holding the phone with it ringing found that one receptionist was on the phone and working alone. I was treated very rudely, and the subject of money came up before the concerns that my dog needed emergency treatment. Even then I was told to come back later at a specific time, which was just not acceptable in an emergency as my dog needed treatment now, not in four hours time!I left, and managed to get hold of another veterinary practice (our usual one, who I registered with two years ago) who did treat me and my dog with respect in an emergency.I attempted to cancel the appointment with the Animal Trust in Bolton and held on the phone for more than 45 minutes, and no-one answered. Then hours later I got a rude email, saying I would normally be charged £24 for missing an appointment, but since this was the first appointment missed, they would wavier the fee. Excuse me, I tried to cancel, and you don’t answer the phone, and not everyone is able to use chats and the internet. The email also threated me with removal from the practice, as if I care, as if I am going to even think of attending this practice again. I may have been registered, but I’d been attending a much better vets in Bolton for the last two years, so you know what you can do with your registration. And the reason I left, was like many other reviews, appointments were never on time, at one point with a distressed dog, I waited more than 50 minutes over my allocated appointment time. Prices are massively inflated on drugs and medications, yes there might not be a consultation fee but everything else is overpriced. Do yourself a favour, don’t fall for the not for profit rubbish, and find a local vet who might charge a consultation fee, but who will actually get to know you and your pet, you'll be thankful for that later down the line.

Date of experience: Aug 27, 2022