Supposed to be “Not for profit” Will not be going back!Had to use this surgery recently due to my ill health undergoing chemotherapy I have had a lot of time off work. I didn’t go to my usual vet as I was pointed in the direction of this “non profit” and saving as much as I can is vital right now.Very dissatisfied, after booking an appointment to have my dogs anal glands checked because she had been licking her bum an awful lot, I was told she would need to have blood and urine tests.Also given an anti inflammatory medication, I was charged £119 which I paid on leaving.I had to take the urine test back the same day, whilst doing so I mentioned they never checked her glands (the reason I booked the appointment) they apologised and asked me to wait a few minutes.They checked them and said all is fine, she has no issues. I would get test results later on. I left and indeed a couple hours later I had the results back that everything is normal.I then get abrupt emails about an unpaid bill. Very rude and intimidating, apparently they undercharged me for the check up that they forgot to undertake themselves, I was being intimidated and chased for £27.50. Email wording-“We must advise you that failure to pay within the next 7 days, will result in further debt collection activity and possible referral to a debt collection agency who will collect your debt on our behalf.Once the account is passed to a debt collection agency this will result with interest and Late Payment Fees as per our Terms being added to the account of 25% commission on the amount due.”So they don’t do the procedure that we booked for, they convince you that other tests are needed, given Medication which it turned out we did not need, and then add additional charges after you leave.The medication they charged us £30.55 this same medication is available on Amazon for just £3.69!!I since went to my previous vet, they said medications always cost more direct with the vet but they charge £10.99. When they looked at the invoice if I had of gone with them would have been £10 cheaper than this apparent “non profit”. Although they also said there was no real need to jump to blood tests just because she had been licking her bum a lot.They say “free consultations” it’s clearly not they just hide it in other costs and persuade you to have unnecessary tests and medications.Definitely do not recommend.
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