animaltrust.org.uk

The DISGRACE of veterinary practice

Birkenhead practice & Ellesmere Port (their emergency partner)A lot of honest folks are fooled by the ‘not for profit’ slogan they use as their banner because they don’t charge consultation fees. I know I was for a while, and have had three animals under their ‘care’ but back then, I thought that’s all I could afford until I realised I was being lied to repeatedly, robbed and not given the proper care. I’ve since moved on to New Hope vets in Wallasey, an independent surgery who are looking after my pet properly at a lesser cost. When my own present dog was suffering from seizures, no-one at the Animal Trust made the connection with the chemical castration implants which he was receiving every 6 months. When he was suffering from hotspots (moist acute dermatitis), they carried on prescribing Simparica against fleas and ticks when that very medication was responsible for them. New Hope understood straight away and both treatments have now been suspended and my dog hasn’t had anything wrong for 10 months. To show that the Animal Trust over-charges for everything, a set of steroids and antibiotics for the hotspots cost me over £120 at the Animal Trust and only £57 at New Hope (including the consultation fee).But I can no longer keep quiet and need to vent my anger with their latest malpractice regarding my friend’s dog who was seen for a haematoma in his ear (my previous dog had the same thing twice so I know exactly what’s what with this type of things). The vet, who could hardly speak English, told my friend they would have to sedate his dog to remove the liquid (which thankfully, he refused). The liquid was drawn without any problem and the vet, looking at a price list on his computer, told him they would need to send the sample to the lab (£130) which I thought was totally unnecessary. The vet then declared he needed to give him some ear drops (£40) as the haematomas can be caused by an ear infection, which the dog didn’t have. Both ears were clear and he hadn’t been shaking or scratching his head. My friend being really upset about his dog was prepared to do anything. And at the Animal Trust, they know how to cash in on that. They just sent him home after paying £170 – for nothing.They got the lab results but only called him 48 hours after receiving them. By that time, the ear had filled up again but he was told they hadn’t found anything wrong and that he should make another appointment which he did for last night, Wednesday 7th November. But yesterday morning, the same vet called him to say they couldn’t be sure of anything, that it might be bad, that they might have to operate and possibly cut half of his ear off!!! WHAT? That’s when I stepped in and registered the dog to New Hope and got an emergency appointment on the same day.A proper vet, a proper consultation: ear emptied, head bandaged to prevent refilling, course of antibiotics and steroids for 5 days for a total of £105, and that included a £45 consultation fee! She even confirmed that sending the liquid to the lab had been useless and she would never have done that.The Animal Trust are incompetent and dishonest. Their vets always look harassed and you can hardly ever see the same person twice. On top of that, they even lie about the Trust Pilot reviews saying their customers are satisfied with a 4.5 rating!!! They’re the DISGRACE of vet practice and I’m looking into suing for compensation.SHAME on you ALL.

Date of experience: Nov 07, 2024