You will not get anyone to answer the phone, and it doesn't matter if you try to call your branch directly... The call defaults to the endless wait phone line, even the 'urgent and emergency' link on the website.An automated voice invites you to use the chat on Messenger. Don't bother with that. You'll send a message, and it will remain undelivered for at least half an hour. Wait longer again for someone to reply once it is delivered. When they reply, you're told they can't give any clinical advice or connect you with your local branch, their advice is SURPRISE SURPRISE ring the number that never gets answered.As a pet owner I'm well and truly shafted, vets aren't taking on new clients as they're running on lower staff numbers.If there was an emergency, my part would probably be dead before I could speak to someone to book them into the 24/7 place at Bolton.
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