What a shambles! I wish I could write the whole story but instead I’ll bullet point them * data protection issues- don’t make a payment over the phone they write your card details down on paper and leave them on view on a pad for all to see! * Complaints procedures not adhered to. They will just not bother to respond! * Practice manager stated to me (I have audio evidence) “I don’t have to follow the company procedures” * Incorrect details on my dogs record, leading to other issues * Ask for a full disclosure and got sent only parts of the history- had to report to ICO* Did a procedure on my dog without consent* incorrect samples for a biopsy and wanted to recharge for their mistakes! The whole practice is unprofessional and the staff are atrocious. The practice manager has no clue of any of the company procedures and is aggressive. I would like to speak to head office and give them the evidence I have built up on this practice.
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