animaltrust.org.uk

Its true you get what you pay for please spend more and save your pet!

Hi, i cant seem to find an email for a complaint so if you could pass it on to the bolton surgery please..I took my 8mth old kitten into be spayed on Wednesday the 23rd December, the vet noticed a heart murmer and asked if he could scan her, to which i agreed, he contacted me back to say all looks ok and that he isnt worried now just she may need medication in the future.. Anyway on bringing her home she deteriorated, i rung on xmas day to which i noticed she was rapid breathing i told them over the phone she had not eaten, drank, emptied her bladder, and that she was now rapid breathing... Anyway the girl on the phone says let me speak to my manager... Her manager says try feeding her boiled rice or chicken.... Or you can bring her in... I said well id like to bring her in because im not happy with her breathing...im no vet but even i know thats not ok... So i take her in and the vet says she is in respiratory failure.. And she might not make it... Anyway.. Shocked i agreed to let her stay.. She called me later on that day to say she was on antibiotics, and oxygen shes doing ok now you can relax... The next morning i get a call from a different vet saying there is nothing she can do she is heart failure, her lungs where filling up with water,,, the thickening around her heart was too much... But hold on.. The vet who scanned her said he wasnt to worried about her heart. She was fine for now.. Do animals not get monitored after surgery? And why was i told to feed my cat boiled rice and chicken when she is in respiratory distress? Surely they would know Straight away over the phone that rapid breathing is not good... Clearly not.. Anyway a vet took me through to see my cat.. The smell was unbearable i dont kmow how they can work under them conditions, it was horrendous.. Yes i get animals are there and that but i have been to many vets with my dog and they didnt have that smell.. That horrible fishy, death like smell,,, so when in I ask the vet (only a young girl) why no one picked up on her heart while monitoring after her op.. (considering this is what should be done in all circumstances) so she says let me go find out.. Then an older women came in... Could hardly understand what the hell she was on about as she too was not english,, she didnt make sense.. So i asked fotlr a 3rd vet to please speak to me and tell me there is nothing you can do just so i know its the truth... No one would speak to me.. Obviously becasue my cat meant nothing to them.. Just another patient, so my poor cat lay there in the oxygen tank which may i add was filthy all on the outside, had to be put to sleep,, papers where waved in my face to sign, as if it had to be rushed, they wouldn't let my husband in so i had to sit thetr alone sobbing with my poor cat lifeless in my arms.. Yes i understand the covid situation but she was his cat too.. we didnt know what to do after she was put to sleep, wether to take her home, have her crimated etc.. Anyway the next day we decided to bring her home, we phoned the surgery they said she is frozen now can you get her tomorrow at 11am.. Which we did,, she was still frozen when we picked her up wrapped in a bag.. And a smelly dog blanket.. Why did they ask us to drop off a blanket? It would of been no trouble,, anyway they just plonked her in our arms and that was that... Im extremely unhappy with how we have been treated... How my pet was treated, which i understand was nothing to them,, i have other cats and i just cant have them at this surgery anymore,,i feel sick when i think of the animal trust and i beg people to please take your pets out of here, you really should be closed down and i have to report what has happened at the bolton surgery, I asked for a report of all my cats history during and after her spay i wanted it all sent and they was very hesitant! Doesn't suprise me though

Date of experience: Jan 04, 2021