I am leaving this review about the Bolton practice. We had to have our beloved dog of 13 years put to sleep and I went with my daughter and son to say our last goodbyes. As you can imagine this was a very upsetting time for the 3 of us. The vet and the nurse showed a lot of empathy and were very professional. However, I cannot say the same for the receptionists. When we came out of the room to pay the bill we were left for a few minutes whilst the two receptionists finished their conversation, joking and laughing amongst themselves whilst they could see the 3 of us stood there crying. They showed no empathy whatsoever. In my opinion they should not be doing that job. People bring their beloved pets who are part of their family and the way those 2 receptionists made us feel on that heart wrenching day is not acceptable. The day I had to pick my dogs ashes up was just as bad, the receptionist abruptly asked for my pets name, which I gave her and yes I did continue to let her key in our dogs name. I then said I've come for her ashes! She then said, "oh sorry, I will go and get them for you". She passed the box to me and said bye. No, our condolences. I think some of the receptionists need some training in how to deal with grieving pet owners or show some empathy. Needless to say, I will not be returning. Belinda
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