animaltrust.org.uk

AVOID! Greedy unprofessional vets

AVOID!! You only have to read the reviews to see how unprofessional and greedy these vets are. My experience with the Bolton branch happened in August 2020. My dog, a french bulldog had just given birth naturally to 7 healthy puppies and as a owner you hear so many horror stories but just to be cautious I contacted the vets after 3 days and was given an appointment at 1:30. I took my girl in and came across the most unprofessional, rude vet I’ve ever had to deal with. Straight away she said I wouldn’t have bred her. I didn’t bring her in to be told by anyone what I can or cannot do with my dog. The vet then checked her over and said she might still have the placenta inside her and was going to keep her in. She then said I’d have to feed her puppies. I could not believe what I was hearing as my girl was eating and acting otherwise ok. The vet said she would give me an update at 17:00, by 18:00 I called the vets. Still no update. By 20:00 the vet said that my girl had had her bloods taken and she was doing ok. Alert and no concerns. However, she then said they are going to keep her in overnight and take her for a scan in the morning. Hang on a minute! If my girl was high risk why in 8 hours have you just taken her bloods. You have charged me £365 to just take her bloods!! I refused and said I am on my way to collect her as my girl and pups would be pining for each other. I collected her at 21:00 and was refunded £180 but still I cannot get my head around the treatment we both received. I’m no professional in the veterinary world but surely you would only separate the dog from her young puppies if she was in need of emergency treatment? This was not the case and in my opinion all about greed!! As you can imagine I complained and even then they didn’t adhere to their complaints procedure and took nearly 6-7 weeks to respond and was told to look up the breed. You couldn’t make it up! My girl was absolutely fine post whelp and it just shows they got it wrong but would not take responsibility for it. I would never attend this practice again so avoid if you want the best for your pet, I’d seriously go elsewhere.

Date of experience: Nov 12, 2020