animaltrust.org.uk

AVOID, NOT FOR PROFIT BUT NOT TRULY CARING EITHER…

This vets may be ok for routine things and minor complaints. But if you have a very unwell animal or something more complex DO NOT USE ANIMAL TRUST. I WENT TO BOLTON ONE.My extremely ill pet had no continuity. She never saw the same vet twice and often saw very inexperience staff not always vets. It was heartbraking, she needed the same vet to help properly understand what was going on and to avoid having to go over her history. I believed, as they claim, they were about whats best for the animal. WHEN I ASKED FOR THE SAME VET, THEY SAID THEY CAN'T DO THAT IT'S JUST THE KIND OF VETS THEY ARE, KNOWING she was desperately ill and deteriorating. I spent a lot of money for no diagnosis and a deteriorating animal. THEY DIDN'T EVEN TRY TO SEE IF THE VET WAS AVAILABLE.I TRIED TO GET HER REFERRED BUT THEY NEVER SENT THE REFERRAL DESPITE ME AND THE NEW VETS REQUESTING. so i went to another local vets who saw her but despite myself and this vets requesting her history was sent over urgently SEVERAL TIMES OVER A FEW DAYS animal trust DID NOT SEND IT, KNOWING HOW ILL SHE HAD BECOME and she had to be put to sleep without the history information getting to the new vets. I will never take another of my pets here and regret doing so because I was in financial difficulties. Getting through on the phone was ALWAYS at least half an hour on hold 'in a queue', and sometimes after this half hour wait would just cut off and I would have to start again. They didn't tell me about some of the charges that I understood were included in the massive costs that I had already paid. Weeks later I was told there were charges on my account that hadnt been paid, and I hadnt been made aware of them, and had to pay. This happened more than once. I never got a proper breakdown of what they had done either. Just a little receipt from the card machine. I asked for this but on the invoices there was very little information also so still don't know what I paid for fully.They claim their ethos to be all about what is best for the animal but honestly this is not how they behave. IF YOU LOVE YOUR PET I WOULD ADVISE YOU AVOID HERE UNLESS ROUTINE OR NOT COMPLEX.

Date of experience: Oct 17, 2020