I’ve been a customer for years, though I took a break from using the service. Recently, I applied a promo code that extended my plan until February 2026. Later, I tried to subscribe using a different discount code, expecting to enter it before confirming payment. Instead, the service charged my PayPal immediately without any confirmation. It seems they retained my PayPal information from years ago and processed the payment automatically. To make matters worse, the original promo (valid until Feb 2026) was overwritten and lost. I reached out to the support team, but they denied a refund despite no usage after the charge. This experience feels misleading and unfair. Be careful when trying to apply new discounts—charges may happen instantly, and previous promotions can be forfeited.
Claim your business profile now and gain access to all features and respond to customer reviews.
Animoto's award-winning online video builder makes it easy for anyone to drag and drop their way to powerful and professional marketing videos. The company’s partnerships with Facebook, Instagram, YouTube, Twitter, and the Small Business Administration give them unique insight into the changing social media and business landscape, which may be why more than 1 million businesses around the world use Animoto to create marketing that stands out on social media and beyond.See more
