I purchased an Anker charger in October 2024 through DEXIMPO International Limited (invoice no: DILINV2024012981). Unfortunately, the product stopped working within the 18-month warranty period. When I claimed the warranty, the experience turned into a nightmare.
First, I was told the item was out of stock and was asked to pay an additional 1,000 BDT or more to get a different model. When I requested a fresh warranty for the new product (since I was paying extra), they refused. After much back and forth, they finally agreed to replace my original product.
It has now been almost a month, and there is no sign of the replacement. The sales representative has stopped responding to my messages and calls. When I reached out to another person, I was told they don’t provide any timeframe for warranty claims. This lack of accountability and professional ethics is unacceptable. I would highly advise everyone to think twice before relying on their after-sales service.
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Deximpo International Limited is proud to serve as the official distributor of Anker and Soundcore products in Bangladesh. Established in 2020, Deximpo has rapidly become a trusted name in the distribution of top-tier digital devices and accessories. Our mission is to offer genuine Anker and Soundcore products, supported by exceptional customer service, to the Bangladeshi market. Through our partnership with these leading brands, Deximpo is committed to enhancing the technological landscape of Bangladesh with innovative and reliable solutions.See more
