anna-nina.nl

I am a long time fan of Anna and Nina…

I am a long time fan of Anna and Nina and have countless pieces in my home, and a few solid gold piercings from them in my ears. My engagement ring is even from Anna and Nina which I think goes to show how much I love the brand!The service I've received in stores (both Amsterdam and London) has been great but after Christmas I made my first online order which is when things went rapidly downhill. The items I ordered were delivered to my address by DPD. Despite nominating a safe place (a shed in my back garden, accessible to the driver), the package was left on my front doorstep, in full view of the busy main road I live on. When I returned home, the parcel was nowhere to be seen. I checked around the property and with neighbours to no avail.I got in touch with Anna and Nina the same evening (6th January). It is now the 5th February and Anna and Nina have offered no resolution to my issue despite me chasing consistently, often leaving my emails without a reply for a week at a time. I have flagged that the items were in sale and are now out of stock meaning I could not repurchase in the meantime. As of today (5th February) I am still without the items I paid for on the 27th December and also without a refund. All I have received to date are curt responses from their customer service team who have made me feel to blame for chasing the order I haven't received. Needless to say, I'm no longer a fan and I'd go as far as to say that if my engagement ring weren't as sentimental to me as it is, it would be returned to this company who clearly lack empathy for their customers. UPDATE 10/2Anna + Nina have replied to this review stating the matter has been resolved which is absolutely untrue. Since I signed a document confirming I had not received the delivery I have not received further communication with them. I am currently in the process of raising a chargeback via my bank as it seems this is the only way I will get a refund.

Date of experience: Feb 05, 2026