I ordered a custom Name necklace for more than 300€ waited for it to arrive for 9 weeks and am now left absolutely disappointed with the brand. Mediocre workmanship, loveless packaging and unsatisfactory customer service.The necklace arrived in an unclean, not entirely intact jewelery box, the the name on the necklace is not fully processed, one counter is still closed and quality control is obviously not carried out.The Support team reacted quickly but without a word of regret about the poor quality of their work but rather shifting the problem onto the "fact" that the customer doesn't "like" the necklace. I was offered a refund, but under the pretense that an exception would be made because I didn't like the necklace and not because they had delivered inferior quality. This was supposed to be a birthday present so I will have local jeweler fix it ( yes, Anna + Nina, i am aware that the warranty period will not be valid anymore then) and mark this as my last purchase from Anna + Nina.
Claim your business profile now and gain access to all features and respond to customer reviews.
Add a touch of Anna + Nina magic to everyday life with our Jewellery, Homeware & Clothing collections | www.anna-nina.nl
