I ordered a dress from this website for a specific event. I read the T&Cs and delivery information prior to ordering to make sure It would arrive in time for the event. The website states the orders will be packaged up and posted out within two days of receiving the order, and from there, the delivery company can take up to five working days to deliver the item.
To date, I have been waiting three weeks for the dress I ordered, and I still have not received it. It has now missed the delivery deadline for the event I wanted it for.
The website did not state that this dress was not in stock. In fact, it very much looked like it was in stock and didn't require to be pre-ordered.
I emailed this company, and got a response Telling me the item was on pre-order but the item was due to be received into their warehouse soon, would be posted out on Monday. It is now Thursday, I have had no email to say the item has been dispatched. I have emailed the person who originally communicated with me three times and have been ignored.
I've accepted the item won't arrive on time and have requested a refund. I fear this will be a painful process, reading the other reviews on here.
I strongly recommend people do not order from this company. The customer service is the worst I've experienced, and these are not cheap items.
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The contemporary London fashion label that exists to inspire confidence through strength in one’s femininity. Our Brand embodies elevated femininity and sophistication. We offer a collection of striking patterns and a strong sense of versatility. We want fashion to be affordable and great quality.
