I’ve worked in tech support for many years, though I’m retired from that part of my life now. I currently own a restaurant, and recently installed a hybrid DVR to replace my old system. I was honestly dreading making this support call because I expected it to be a long, frustrating process.
Instead, I was pleasantly surprised.
The representative resolved my issue in just a few minutes. He was professional, patient, and knew exactly what direction to point me in. There were no hardware problems — I simply couldn’t remember my login credentials and wasn’t able to fix it through the DVR interface on my own. I just needed a little push in the right direction.
Because of how smoothly this went, I won’t hesitate to call again if I run into any other issues with the system I purchased.
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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.See more
