Review Time
Ordered a Dvr and 2 bullet cameras on the 2nd of February and till today it didn’t got dispatched. Tried contacting customer support but it’s much easier to contact the aliens than annke customer support!! I DO NOT RECOMMEND buying from annke!!
I am feeling satisfied now. I purchased an eight-camera DVR system that malfunctioned after eight months. Initially, they suggested sending me a hard drive for a DIY repair, which was quite amusing. After two weeks of discussions with the support team, they realized I’m not tech-savvy and don’t have the time for that, so they sent me a new unit! I mentioned that I would write this five-star review if they did, and so far, everything has been great for the past week... to be continued.
I'm feeling satisfied now. I purchased an eight-camera DVR system, but it was faulty after eight months. They initially offered to send me a hard drive to fix it myself. After two weeks of back-and-forth with the support team, they realized I'm not tech-savvy and sent a new unit! I promised to write this five-star review if they did. So far, so good—it's been a week, though. To be continued.
This is the worst CCTV system I have installed. The timestamps are off on all of them, requiring regular manual adjustments. The app loses addresses, necessitating re-addition, and I’ve had to reboot the DVR repeatedly. I've tried contacting the support team, but they ignore me and later send an email pretending I missed their reply. Honestly, I wouldn't give them even one star.
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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.See more
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