Title: Poor After-Sales Support and Warranty Handling – Very Disappointed
I ordered an NVR from the ANNKE Official Store on AliExpress (Order No. 3064971926462849). After receiving the unit, I identified a fault where the NVR did not function as it should.
I contacted ANNKE support directly and was advised to raise the issue through the AliExpress platform under warranty. I followed this instruction and contacted the ANNKE Official Store via AliExpress messaging service within the permitted return period.
Unfortunately, following a lack of response by Annke — potentially compounded by the Chinese New Year holiday — no action was taken before the return window expired. As a result, the return period closed without resolution, and I am now left with a defective product that does not perform as it should.
This is particularly disappointing as I have previously purchased several ANNKE cameras and had intended to continue buying from them. However, the after-sales support experience and failure to manage the warranty process properly have significantly undermined my confidence in the brand.
I would strongly recommend that prospective buyers consider how warranty claims are handled before purchasing.
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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.See more
