Extremely disappointed with my first and last experience with Ann Taylor. I placed my first ever order and one item was apparently on backorder, but I was never notified. There was no email, no update, no communication of any kind. I only found out because I received a review request asking me to review my items, yet the missing item was not even mentioned. When I called customer service, that was the first time I was told it was on backorder. That is unacceptable. A basic order status update is the bare minimum, especially for a brand of this size. The entire process feels outdated and disorganized. This was my first order and it will absolutely be my last. Ann Taylor needs to get with the 21st century.
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