Review Time
I opened up a credit card just this get % off my first order. It would not allow me to use the account I just got approved for. I laced an order when I received the credit card thinking it would help at that point since I had the Credit card. Nope it would not let me use the code it gave me from a an insert it gave me for %30 percent off. When I called first they said they were just the credit card company. Exactly, that is who had the offers. After speaking to a manager I was told I would receive a letter in 1 billing cycle. I said by then the bill would be due. First of all I could not understand none of the representatives as they were all foreign of some sort. I had to guess the words. Then a month has passed and I am still missing items. Only after I call to cancel the order. I get a notification the next day saying my 3 items shipped. When they send you the tracking it shows all your items have shipped, but not all of them ship. I received 1 item here and 1 item there. Only to see they ship like 1 item per week. I canceled the credit card. Never get a CREDIT CARD from Ann Taylor. The clothes was very poor quality. The also charge $9.95 shipping for returns.
Awful. I ordered 9 items from their website. Three were shipped to me without drama. But the other six were placed in "processing" limbo for weeks, with no update. Eventually I consulted Ann Taylor's online chat, asking if there was a problem. The chat could tell me nothing, but said someone would email me about my order.Later that day, I got six auto emails telling me each individual item was cancelled because they were "no longer available online or in stores." I went to the website to check, and sure enough, everything in my order was still for sale on their site, even in the sizes I had requested.So, we have two possibilities here. Either Ann Taylor flat-out lied to me about these items being unavailable, and just cancelled the order because it was easier than troubleshooting the problem. Or, Ann Taylor continues to sell unavailable items on their website to unsuspecting customers who will never receive them. Either option is astoundingly lousy, to the level I'd call fraudulent. These guys cannot execute on the task of sending you the things you pay them for. Stay away.
Good news is at the end of this paragraph!! Ok, the problem is that the size 6 pants are MUCH too small; I can't even close the waistband and I am a solid size 6. Never happened with any other pant. Secondly I received these pants but not the other item in my order, a cashmere sweater for which I paid $135. When I checked it said the sweater had been delivered. Right now I've been on hold with customer service for 25 minutes and also started a chat 10 minutes ago but have been advised "all agents are currently busy". SO, the good news is a lovely lady answered my call after 29 minutes, walked me through everything, and it all ended on a good note. Ann Taylor, y'all need to improve. And keep that lovely lady.
Extremely disappointed with my first and last experience with Ann Taylor. I placed my first ever order and one item was apparently on backorder, but I was never notified. There was no email, no update, no communication of any kind. I only found out because I received a review request asking me to review my items, yet the missing item was not even mentioned. When I called customer service, that was the first time I was told it was on backorder. That is unacceptable. A basic order status update is the bare minimum, especially for a brand of this size. The entire process feels outdated and disorganized. This was my first order and it will absolutely be my last. Ann Taylor needs to get with the 21st century.
I opened up a credit card just this get % off my first order. It would not allow me to use the account I just got approved for. I laced an order when I received the credit card thinking it would help at that point since I had the Credit card. Nope it would not let me use the code it gave me from a an insert it gave me for %30 percent off. When I called first they said they were just the credit card company. Exactly, that is who had the offers. After speaking to a manager I was told I would receive a letter in 1 billing cycle. I said by then the bill would be due. First of all I could not understand none of the representatives as they were all foreign of some sort. I had to guess the words. Then a month has passed and I am still missing items. Only after I call to cancel the order. I get a notification the next day saying my 3 items shipped. When they send you the tracking it shows all your items have shipped, but not all of them ship. I received 1 item here and 1 item there. Only to see they ship like 1 item per week. I canceled the credit card. Never get a CREDIT CARD from Ann Taylor. The clothes was very poor quality. The also charge $9.95 shipping for returns.
They claimed my item was delivered, but I never received it. There is no way to reach customer service. The email they provided is no longer active. I sat on live chat for over an hour with no response. I will try to call tomorrow, but I am guessing that won’t be any better. If you have an issue…good luck!
Packaging on an order with four items - ships one item at a time. Days waiting for merchandise, UPS losing packages and on-line "chat" they are worthless and when you finally get a Customer Service from Ann Taylor on the phone - well, maybe if you try calling three or four you may get lucky to find a staff member who understands the entire dilemma and are able to resolve the multitude of issues. I'm sorry to say, at this time I'm awaiting for one more (again different packages with different times) item (which right now doesn't seem to be lost by UPS) and that will be the end of the on-line shopping at Ann Taylor! If I really really like something - I'll try to get to a real store - if not, then move on to Quince - which are excellent.
Do not know what has happened to Ann Taylor. They used to be great. However I ordered 8 items over Thanksgiving sales for Christmas and the New Years. Over 4 weeks in I only received half the items, each one in a separate bag over 4 weeks. They did cancel all the other items but they are claiming online I also received a pair of shoes, I did not, so I cannot return the rest of my order! Trying to get ahold of someone on chat and 10 minutes in no one can reply! About ready to just return everything else since it arrived WAY TO LATE and contest with my credit card since there appears no easy way to get ahold of Ann Taylor customer service!
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