Packaging on an order with four items - ships one item at a time. Days waiting for merchandise, UPS losing packages and on-line "chat" they are worthless and when you finally get a Customer Service from Ann Taylor on the phone - well, maybe if you try calling three or four you may get lucky to find a staff member who understands the entire dilemma and are able to resolve the multitude of issues. I'm sorry to say, at this time I'm awaiting for one more (again different packages with different times) item (which right now doesn't seem to be lost by UPS) and that will be the end of the on-line shopping at Ann Taylor! If I really really like something - I'll try to get to a real store - if not, then move on to Quince - which are excellent.
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