The recent shift to a subscription model feels like a betrayal to loyal customers. As someone who purchased one of their original products back in 2016, I am appalled by their lack of respect and support. After a break due to health issues, I was eager to return, only to be met with a subscription requirement unless I registered before 2024. This feels like a blatant cash grab that punishes early supporters. Their inability to locate my original order, which I suspect they have lost, adds to my frustration. The customer service is disgraceful, and their approach seems solely profit-driven. I am extremely upset with this company!
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