Review Time
The recent move to a subscription model feels like a betrayal to loyal customers. As an early adopter who bought one of their original products in 2016, I am shocked by the lack of respect and support. After being away for health reasons, I was excited to return, only to find a subscription requirement unless I registered before 2024. This feels like a blatant cash grab that punishes early supporters. Their failure to locate my original order, which I believe they have misplaced, adds to my frustration. The customer service is disappointing, and their strategy seems purely profit-driven. I am extremely frustrated with this unacceptable approach!
We've had this sous vide for several years, and it has performed excellently. When we encountered typical wear and tear issues, which were beyond the usual warranty coverage, the company sent us a replacement part at no cost. In my opinion, this demonstrates outstanding customer service, and I wholeheartedly recommend them for this.
The recent shift to a subscription model feels like a betrayal to loyal customers. As someone who purchased one of their original products back in 2016, I am appalled by their lack of respect and support. After a break due to health issues, I was eager to return, only to be met with a subscription requirement unless I registered before 2024. This feels like a blatant cash grab that punishes early supporters. Their inability to locate my original order, which I suspect they have lost, adds to my frustration. The customer service is disgraceful, and their approach seems solely profit-driven. I am extremely upset with this company!
I have owned a Precision Cooker for nearly a decade. While the device itself was reliable until it recently broke down, the customer support has been a nightmare. If you manage to get a response, it's often unhelpful. Most of the time, I experience complete silence.
I bought the Precision vacuum sealer pro about a year ago to replace a $30 model. Unfortunately, it hasn't performed better than my previous unit, despite costing four times as much. It struggles to seal bags under pressure, regardless of the mode used. If you try to seal while vacuuming, it releases the vacuum, letting air in before sealing—completely ineffective. I regret not opting for a chamber unit or sticking with the cheaper option. After reading reviews, I question whether this company is the right choice for such expensive products.
I placed an order with standard 3-5 day shipping, and they charged my account the day after. However, as of a week later, I still haven't received my product or any shipping updates. I emailed them, and they said they would look into it, but I received no response. I followed up again, but still nothing. Honestly, I suspect they don’t have the items in stock. If that’s the case, they should be upfront and not charge until they can ship.
I purchased the first-generation oven, which worked well for about three years before breaking down. The customer support experience was where things fell apart. The only way to reach them was via email, and every response took a week. Initially, they asked for my serial number, then sent generic troubleshooting steps I had already found online. After three weeks of slow replies, I was told the oven was out of warranty with no repair options. For an $800 appliance, that reliability is disappointing. The customer service is worse, and it indicates deeper issues. The product was great while it worked, but I can’t trust this company to support customers when needed.
I ordered the new 2.0 oven but received the old model instead. What should have been a simple resolution has turned into a frustrating series of emails and phone calls, and the incorrect oven is still in my living room. I can only imagine how challenging it would be to resolve a more complex issue if this is how they handle basic mistakes.
I bought a precision 3 sous vide cooker, but it wouldn't connect to Bluetooth. I reached out to customer support, which has been utterly unhelpful. They only provide email support, and their replies take days. Their responses suggest ineffective troubleshooting, and this slow back-and-forth has stretched on for weeks without a real solution. They seem to do everything possible to void warranties and are deliberately slow, hoping customers will give up on seeking replacements for their faulty products. Based on this shocking after-sales support, I would never consider purchasing from this company again.
I have had three of these ovens in three years, and all have failed. The first one began rebooting randomly after three months, the second lasted five months before the top element died, and the third lasted just over two years before it stopped working entirely. I received replacements under warranty the first two times, but the last time, the response was a generic message suggesting I clean the oven—ridiculous advice for a non-functional unit. There was no real help or accountability, just a dismissive response about warranty policies and a patronizing suggestion to watch for future discounts if I wanted to buy another. I no longer recommend this company; I feel misled as a customer.
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