I purchased the first-generation oven, which worked well for about three years before breaking down. The customer support experience was where things fell apart. The only way to reach them was via email, and every response took a week. Initially, they asked for my serial number, then sent generic troubleshooting steps I had already found online. After three weeks of slow replies, I was told the oven was out of warranty with no repair options. For an $800 appliance, that reliability is disappointing. The customer service is worse, and it indicates deeper issues. The product was great while it worked, but I can’t trust this company to support customers when needed.
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