I bought a precision 3 sous vide cooker, but it wouldn't connect to Bluetooth. I reached out to customer support, which has been utterly unhelpful. They only provide email support, and their replies take days. Their responses suggest ineffective troubleshooting, and this slow back-and-forth has stretched on for weeks without a real solution. They seem to do everything possible to void warranties and are deliberately slow, hoping customers will give up on seeking replacements for their faulty products. Based on this shocking after-sales support, I would never consider purchasing from this company again.
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