An Post applies customs charges on zero-rated VAT items. I explained that my package (via email through ECOMM) should not have VAT. I verified this by checking Revenue's own guidelines for VAT items, and this is clearly zero-rated VAT and the description of the item by the sender clearly states what my item is. I reached out to inform them of this, but they have ignored my emails. They have clearly made a mistake, but are either unwilling or lack the training to resolve the issue. I have sent a complaint to ComRegs, but I doubt they will be held accountable.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
