I would give this company less than 1 star their customer service is disgraceful. You can’t get anyone on the phone & while you are waiting they remind you to use their speedy WhatsApp service which doesn’t work because nobody responds on it. When you finally get through they can’t find your parcel especially when it’s a customs issue. I’ve had no traceability on any parcel that has been returned to sender because of customs issues & I asked when it’s been returned to the sender & was told they don’t know because it’s sitting in a container somewhere so I can’t get refund from the sender until it’s returned to them. Their system doesn’t work at all & has no traceability on parcels. As for the delivery staff I’ve had numerous issues with post being left in my garden & getting notifications that it was delivered & many times I’ve had notifications to say they couldn’t deliver because nobody was home even though I was home they didn’t even attempt to deliver. This company is a shambles from top to bottom it’s actually amazing that they actually survive as a service. Rod. Update response to An Post - Maybe instead of spending time replying to bad reviews of the company you could improve & fix the issues highlighted by me & many other customers. These issues are happening everyday - still nobody answering your speedy whatsapp, still takes too long to get through to anyone, still major issues with parcel tracking & customs especially when parcels are being rejected & sent back, still have post being left in my garden (latest one was put under my side gate) . I have contacted the company over all these issues but not much has changed so no matter what you say in your reply actions speak louder than words thanks,Regards Rod.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
