Their driver killed my dog because she was not watching the road and was travelling too fast into our yard. An post were notified by email, by the company that shipped to me, in person at my local post office and in person at the post office in the nearest town. The front desk staff are great but the management both local and operational are genuinely awful people to deal with. The driver changed her story three times, and is still driving the same 2 weeks later. The local manager was not in when I went to the office to make the official complaint so he called me back on my mobile. I had 2 witnesses to the call where he didn't apologise, though acknowledged the death of our beloved pet because of the driver, he shouted at me throughout the 10 minute call and wouldn't me finish a single sentence without interrupting and said they would do nothing about it, not even a refresher safety course for the driver. Thankfully it was caught on camera so the operations manager called me a few days later and I was physically ill after the experience. She was calling to apologise but her apologies were "I'm sorry but our driver was traumatised. I'm sorry but our driver's safety record is the best" Hello, there is now a corpse on that record and " I'm sorry but" is not an acknowledgement of any wrong doing but an excuse for their actions. I can't word how painful this whole experience has been further compounded by trying to communicate basic safety concerns. An Post need better practice. **'Reverting back' to An Post's reply. As aggravating as the whole experience has been, if you're not a bot then you did not read my post. You've been told about this in detail via every channel possible.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
