My experience with AnPost has been appalling. Since moving to Ireland in October 2024, it didn’t take me long to realise that something was seriously wrong with this company.On 8 December, I placed an order with Boots containing an item worth €320, with a delivery date scheduled for 15 December. The order never arrived. After an extensive investigation with the AnPost office — during which I explained the urgency given the value of the item — it emerged that my parcel had been delivered to the wrong address on the very day my neighbours were moving out. I never saw the parcel again. Boots continues to shift the blame to AnPost, and AnPost simply shrugs off any responsibility, claiming they have no idea where my €300-worth of goods ended up.In the following months, I tried to limit the number of orders shipped via AnPost, but in many cases no alternative courier could be selected.A month ago, I was expecting another parcel worth €120. After waiting a full week beyond the promised delivery date, I once again went to the AnPost office for answers. After a 30-minute wait for the branch manager, I discovered he knew even less than the staff. The parcel eventually arrived — 11 days late — costing me more money, an hour wasted at the post office, and four products completely damaged.And today, yet another problem. I had placed the order on 3 September, with an estimated delivery by 13 September. Checking the tracking, I saw that AnPost misrouted my parcel twice within the span of a month and issued incorrect delivery notifications til today 22 September while I am still waiting for my order.Who knows if I have now effectively thrown away another €70.I have lived in five different European countries over the eleven, and I have never encountered such institutionalised incompetence anywhere else in Europe.I am absolutely appalled.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
