I have never been so disappointed and stressed in my life because of a service. My important travel documents were sent from the UK – I had flights booked, plans in place, and in just two days I am supposed to be flying out for my own wedding. Instead, my package has been rejected due to a declaration issue and rather than simply returning it, **An Post is holding it hostage with no clear process or timeline.**For the past 5 days, I’ve called repeatedly, and every time I get the same empty, scripted response: *“someone will have to manually find the item, then it will either be cleared or returned, but we have no ETA.”* No empathy, no accountability, no urgency. How can a company dealing with people’s critical documents operate with so little care for the consequences?Because of this complete lack of communication and action, I am now facing the real possibility of missing my own wedding. The financial and emotional toll is immense – not just on me, but on both families. This isn’t just “an item delayed.” This is life-changing, and yet it feels like An Post couldn’t care less.If you ever need to send or receive something important, avoid this service at all costs. The stress, the lack of updates, and the total disregard for the human impact is unforgivable.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
