Lack of Service and Long-Term DelaysI arrived to collect multiple packages that had been sitting in limbo for over a week, only to be met with immediate rudeness. While the staff initially blamed recent issues on a few postmen being out sick, this does not explain the fact that delivery problems have persisted since January—nearly eleven months of inconsistent, unreliable service.Contradictory ExplanationsWhen I highlighted this long-term pattern, I was told that complaints cannot be made months after issues begin. Moments later, a completely different excuse was offered: that the delivery route is too long for one person to manage. These shifting explanations do not inspire confidence in the office’s organisation or accountability.Refusal to Release PackagesDespite the prolonged delays, I was refused my already-late packages on the basis that the entire backlog would be delivered tomorrow. Given the repeated failures to deliver over the past year, this assurance felt neither sincere nor credible. I left empty-handed, with no timeline, no resolution, and no responsibility taken.Overall ExperienceThis level of service—marked by poor communication, dismissive attitudes, and a lack of transparency—falls far below what customers should reasonably expect. After nearly a year of ongoing issues, the continued excuses and refusal to address the root problems are simply unacceptable.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
