I am writing to formally raise a complaint regarding the delivery of my parcel.
This morning, I checked the tracking information online and the parcel appeared as “delivered”, which was not correct. I had not received the parcel, nor had I received any call or contact from the delivery driver.
I visited the post office to enquire about the situation and was informed that the parcel had already been delivered. I was told that it had been placed in my mailbox, which was also inaccurate, as I checked the mailbox and the parcel was not there at that time.
However, when I checked again the following morning, I found the parcel left on top of the mailbox. This item required a signature upon delivery, yet it was left unattended without any attempt to obtain a signature or ensure secure handover.
I am concerned about this handling of my delivery, as it was incorrectly marked as delivered and left unsecured despite requiring a signature. I would appreciate if this matter could be investigated and clarification provided on the delivery procedure followed in this case.
Thank you for your attention to this issue.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
