BUYER BEWARE!! Horrible service and horrible customer relations. First, the people responsible for my onboarding (setup) session didn’t know what they were doing. Later that day (Friday) around 5:00 they emailed me saying that everything was good to go. When I called my own number, everything was not good to go. There was no answer. I called back and told them that they must have set it up wrong. The lady said, “oh.. well our tech people go home in 5 minutes so we will call you on Monday to resolve this issue.” I thought to myself, “Is this a joke?” How can a 24-hour answering service have a tech department that works banking hours? Once everything was setup correctly, I called my number again and it rang 9-10 times for about 30 seconds or more before being answered. When I raised this concern, they assured me that they would fix it. The next day (Tuesday) I called my number again and no answer until after 9-10 rings. I had not received one of my calls during this period due to this answering delay. Clients were wondering if my phones were working. Then when I told them to cancel my free trial, immediately I received a call for a potential lead, which looked very bogus. Based on my overall experience, this company is not legitimate. I decided to go with AnswerConnect and immediately noticed a substantial difference and a far superior quality.
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