Worst company i have ever dealt with which is surprising from such a big organisation. I failed a compliant, had the complaint hander call me a liar basically to my face. The scam you in to locking you in to break down membership when taking car insurance out, and even when asked "can you cancel the membership at any time with no cost" they say yes when in fact the answer is no... and now i am left to pay a bill until Aug 2021 for roadside assistance when i do not even own a car! They just say also its in the terms and conditions (which are in Dutch only). Even though i ask the question directly to the advisor! The advisor also used the sentence "well you are in Netherlands", so you are fine to speak english when you want to take expats money , but then when it comes to disagreements it something different! Disgusting company - do not use them.... especially if you are an expat/international living here! To be honest, i do not even really care about the money, its like 130 Euros or something. It is about the principle and the lack of respect and people thinking they can accuse people of things without no basis. I will be sure to spread the word within my media contacts! shocking! ANWB - times have changed, this is not how you speak to consumers anymore!
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