I had an extremely disappointing experience with AnyVan and would strongly advise others to think carefully before booking.
From the outset, the whole situation felt incredibly unprofessional and, at times, like a scam. Communication was unclear, expectations were not properly managed, and the service delivered did not match what had been promised.
The removal team arrived approximately four hours later than scheduled, which immediately caused significant stress and disruption. When they did arrive, it was clear the removal men were inexperienced and underqualified. The move took far longer than it should have because of their lack of competence.
To make matters worse, the drivers were speaking in a foreign language to each other throughout the job while a woman was alone in the property, which created an uncomfortable and unsettling atmosphere during what is already a stressful situation.
I raised a formal complaint about the delay, the poor standard of service, and the distress caused. The response I received was dismissive and rude. I was told the company does not compensate for distress, which gives the impression that customer care is not a priority and that the focus is purely financial. Despite the circumstances, only £50 was offered as redress, which feels completely disproportionate given the four-hour delay and overall poor service.
To add further frustration, the refund that was eventually processed took almost 10 days to come through.
Overall, this was nothing short of a shameless shambles, late arrival, inexperienced crew, poor complaint handling, and a drawn-out refund process. A very disappointing experience from start to finish.
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