This review is an accurate explanation of what we experienced. it had to be revised for the third time as Anyvan complained very quickly about the content of the previous two and trust pilot removed them both, seriously what's the point of posting reviews especially if negative to assist other users. if they get taken down, it does make rather a mockery of the system if the only reviews you can post are positive.
I normally like to do positive reviews when warranted, but when receiving a service this disappointing I feel its only fare to give an explanation, all be it a heavily edited version, as to why I gave 1 star,
Initially they were very good on the phone when we were arranging the move, and from the initial phone call you truly believed that they have their act together. but sadly on the day of the move it very quickly became apparent that they were not what we had expected, and to be honest, to us it was all very disappointing.
They charged us on the day for 2 extra boxes but 3 of the 20 originally purchased were not used and were left on the van, so don't know why the additional charge of £40 was requested.
We originally purchased 100 meters of bubble wrap at time of booking, they used less than about 5 meters and did not leave what was left of the roll even though we had paid for it,
Most things just thrown in the boxes and not wrapped.
Only items wrapped were 3 small TVs. and not very well either.
The mirrors and fragile items were not wrapped at all.
They were Advised at time of booking that the retirement block, even though it had a working lift on site, they could not use it for furniture movement as it only holds 6 people and cannot be left out of use for the residents, there was no mention of this being a problem or any mention of additional charges at the time of the original booking phone call, we also clearly stated this on the forms that we had to complete and return to them.
Once onsite at the new address, and after they almost damaged the main entrance automatic door to the building by moving a big plant pot to prop it open, and then having to endured the wrath of the site manager, the movers obviously by this point were not at all happy, and then contacted their office about the lift not being available to them even though they knew weeks ahead of the move that this was the situation and it was not a problem at the time of the initial booking, they then Charged us an additional £160 then and there before emptying the van, because of this, we were effectively held to ransom as we needed his items moved into the flat, so had no choice but to pay over the phone. so already £200 in addition charges on the move day we were not expecting that were unwarranted additions, moving is stressful enough without being put in that position.
Overall the move was not carried out with to us any great care or compassion.
We felt we had been held to ransom over the extra charges as we needed everything removed from the van, into to the flat. We also felt that my father was taken advantage of with the unnecessary additional charges, as he is 83 years old with Alzheimer’s and dementia and very vulnerable.
Initially after the move we had complained, they were ignoring our emails and it took a rather scathing original review on here to get their attention which it definitely did, as they had it removed. So I wrote another review, that I also again had re-revised, would you believe it that was also removed as well.
They have now refunded the £200 in extra charges, so I can`t fault them for that, I have re written this review for the third time now removing a lot more of what was in the original two that they complained about and had taken down, so I am hoping that this one will be left in place by trust pilot as I'm beginning to feel they are deliberately removing them. I am entitled to post a negative review. it is neither rude or defamatory, but it is definitely warranted as the service we were led to believe we were going to receive, did not materialize, and made the whole day far more stressful than it needed to be.
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