I don't like to do bad reviews, but considering this put my health in jeopardy, I think is only fair.
As I feared, The movers started complaining immediately after they arrived because some items were too heavy. I followed all the directions I was given via phone, and I specifically asked them during a video call if the items where ok, and if I needed to empty the small ones. I had to speak on the phone with customer service which almost caused me a panic attack because they were asking for more money etc. They didn't bring anything to cover or secure my items, which caused loads of scratches and damage. My mattress was loaded on a dirty van without any kind of protection, which is disgusting. I wish they had told me I had to provide those, even tho is unacceptable that they don't provide any covering, it should be basic. I had to leave 2 minutes before them because I had to catch the bus to meet them to the other house, because they said they couldn't wait for me there. They left my door wide open and just left, I still had some valuables in there, luckily no one walked in and I only realised 3 hours later when I went back to pick up the last bits. When we got to the new house, they took all the pieces from the bed first filling up the room where everything was meant to go.. I asked them to build the bed first so we could put the boxes in the room, but they refused saying they had to unload everything first. so, no space for boxes etc was left in my room. they dumped everything in the leaving room, 1 floor down to where everything was supposed to go, then put the bed together and left. I am disabled and I had to carry everything upstairs by myself, I almost fainted on the stairs and was severely ill for days after that huge physical effort.. I paid a service to avoid this, and I still had to do it anyway. The whole time they looked very annoyed, Like they were making me a favour.
This is unacceptable for the money I paid; I expected the professional service that they promised on the phone. Stupid me that I left them convince me not cancel. I like to think the best of people all the time, but I was clearly right in my original mistrust of this company, and I'll make sure to let everyone I know what my experience was.
I've been fighting for 6 months to get some kind of compensation, and they have been doing everything in their power to avoid it.
AVOID THIS COMPANY AT ALL COST.
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