Three failed deliveries attempts over 2 separate weekends, has been my experience .
First charge was £125, which I lost because my phone sim was switched off. My error. But was in the flat and if driver had contacted me via whats app or buzzed the flat , they would have reached me. Anyways £125 lost a d AnyVan offered to reschedule same day for another £60. Which I agreed to. Driver didn't show up in the 4pm to 6pm slot.
Rescheduled to the following week. No sight of driver again waited in all day. The What's app track a driver link didn't work, neither was the driver contactable. Numerous wasted calls all day to the service centre and what's app messages fobbing me off saying the driver will be there between 4pm and 6pm. Ultimately was a no show.
Ive lost all confidence in the company by now so have arranged delivery with another firm, which went smoothly and without issue.
So asked for a refund , appreciate the first missed delivery was partly/mostly my fault , still don't understand my flat buzzer not rang, company could not WhatsApp message me, since that was there preferred cons style.
Company only prepared to offer £60 refund and pocketed £125. Despite 3 out of 3 deliveries been missed and all wasted time on my side. Is that treating the customer fairly. You be the judge?
Reason provided for only £60 refund ,.company policy etc etc, no acknowledgement of the amount of my time this company has wasted on the second weekend with the 3rd missed delivery. Feel it would have been a fair outcome if they gave me 1/2 my money back but no, not to be be.
Would not recommend this company the tracking driver function didn't work for me, What's app messages appear to me that they may be AI generated, when things go wrong company is not responsive, hides behind company policy line and I honest feel they haven't treated me fairly.
Cannot recommend this company.
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